Information Collection

We collect and store any information you enter on our website or provide to us in any other way. This includes:

• Your IP address, login, email address, and password;

• Technical information related to your computer and connection, as well as your purchase history;

• Browsing data such as time spent on pages, interactions, and navigation methods;

• Personal information such as your name, address, contact details, payment information, comments, reviews, and profile.

When you complete a transaction, we collect your personal information (such as name, address, and email) solely as part of the process and use it only for the purposes stated.

Use of Data

The data collected is used to:

• Provide and manage our services;

• Offer technical support and customer assistance;

• Send general or personalized information regarding our services, including promotional communications;

• Generate anonymous statistical data to improve our services;

• Comply with applicable legal obligations.

Data Protection

All information you share with us remains strictly confidential. We do not share or sell your information to unauthorized third parties. Only authorized members of our team have access to it.

Your data is stored on secure servers protected by appropriate technical measures (encryption, restricted access, firewalls). Data transmitted through our forms is secured using HTTPS protocol.

Confidentiality of Information

The personal data we collect is strictly confidential and used only for the purposes specified at the time of collection (e.g., contact management, order processing, communication delivery).

We are committed to never disclosing, selling, or sharing your personal information with unauthorized third parties. Only authorized team members may access it as part of their duties.

All data is stored on secure servers and protected by appropriate technical measures (encryption, restricted access, firewalls). We regularly conduct security audits to ensure the ongoing protection of your information.

When data is collected through forms, it is encrypted during transmission via HTTPS protocol.

You have the right to access, modify, delete, and transfer your personal data at any time by contacting us at jmireault@cristalrh.ca.

Third-Party Platform

Our company uses Wix to sell products and services. Your data is stored on secure servers protected by a firewall.

Payment gateways offered by Wix comply with PCI-DSS standards, ensuring the secure handling of credit card information.

Communications

We may contact you to manage your account, resolve disputes, send surveys or updates, via email, phone, or SMS.

Your Rights

If you do not wish us to process your data, please contact us at jmireault@cristalrh.ca.

Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon publication on the website. If significant changes are made, we will notify you here.